Job Title:           Field Technician Support II         

Department:    Operations Engineering

Reports To:       Field Services Manager

Revision Date: 11/13/25

FLSA:                 Non-Exempt                   

Location:          Des Moines, IA preferred (Remote OK but must be located in Iowa)    

Level:                S2

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions. For more information, please visit www.comtech.com. 

Purpose:  

The Iowa (NG) 911 team is seeking a Field Services Technician / Network Support Technician to provide technical support, network monitoring and troubleshooting to Public Service Answering Points (PSAP) in the State of Iowa and other Comtech locations. Position entails telecommuting from home office and client sites.  

Responsibilities:

Field Services

• Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed.
• Provide on-call coverage (weekday nights and all day on weekends).

• Installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and the associated electronic equipment at Public Service Answering Points (PSAP) in the State.

• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 911 system.
• Coordination with subcontractors
• Participation in construction meetings with general contractors and representatives of the customer
• Put together Statements of Work and Basis of Estimate for deployment and move tasks
• Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves
• Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others)
• Provide timely and accurate project status updates to the management team and the customer
• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work)
• Maintain inventory and spare equipment stock.
• Participate in special projects as required. 

Network Support

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Identify, triage, resolve or escalate incidents per defined processes
• Monitor email for incidents and customer requests
• Provide first-line technical support for customers
• Notify customers about incident progress or status changes
• Work with carriers, partners, PSAP's and vendors as required
• Maintain customer sensitive data per defined processes
• Participation in and support of the Change Management process as required 
• Monitor, maintain and troubleshooting mission critical IP networks, various computer hardware / peripherals and other Comtech products

Requirements:

• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems. 
• Effective communication skills. 
• Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.
• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required; company pays mileage based on IRS published rates.

Education:

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience. 

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.