Description

In addition to performing the Health Unit Coordinator role, the Coordinator - Health Unit Coordinator oversees the HUC role and functions, including orientation/training, scheduling, competency assessments, and other duties as assigned. The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to inpatient care units and the health care team. These duties include monitoring and ordering supplies and may also include transcribing orders to patient electronic medical record and other communication devices. The HUC communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The HUC functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities compliment the patient care delivery model. The HUC carries out all aspects of the job using good judgment and problem -solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. The HUC supports the healthcare team by anticipating and responding to team requests and patient needs.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e. Windows-based applications, LAN use, and intranet/internet use) required. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours as needed, including days, evenings, nights, weekends and holidays.

Preferred: Successful completion of college, HUC vocational program, or HUC certification. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred.