Description

*Please note: resume is required for this position.

Pay Rate: $14.25/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
• Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
• Provide accurate and consistent support in assigned department
• Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
• Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
• Escalate issues as appropriate
• Provide end user support of hardware and software systems
• Maintain, review and update department documentation, problem and solution documentation and procedures and processes
• Maintain files for IT service requests
• Ensure proper protocols are followed for all submitted requests
• Track application and system documentation as well as training materials
• Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
• Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
• Conduct testing on systems and document results
• Collaborate with other IT staff and vendors to provide support
• Create, monitor and process user requests following established procedures
• Assist and mentor help desk staff and ensure help desk coverage
• Assist in troubleshooting spreadsheets, databases and other office productivity tools
• Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
• Assist Network Team in supporting and maintaining of the network infrastructure
• Install and upgrade computer components and software, manage virtual servers and integrate automation processes
• Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
• Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
• Manage Data Center, including power and environmental requirements
• Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs

* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

Preferred:

• Previous guest service experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to manage projects in a timely and efficient manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to serve both internal and external customers

REQUIRED TRAINING

• Treasure Island guest service training
• Any position-related training as determined by division director

PHYSICAL DEMANDS

• Must be able to walk and / or stand for long periods throughout the day
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must have the ability to independently lift up to 25 pounds on a frequent basis
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact