Job Summary

Reporting to the Director of Information Technology, the Junior Network Administrator, performs a variety of support functions related to the computer help desk, email system, file/print servers, database servers, and all other network operations for the Cook County Assessor’s Office (CCAO). The Junior Network Administrator provides help desk support to CCAO staff, township assessors, and data subscribers. The Junior Network Administrator maintains good customer service and recommends short - and long-term computer network solutions.
 

Essential Job Duties

• Supports CCAO’s computer help desk by answering calls, emails and tickets from CCAO staff, and Township Assessors, and provides support and assistance regarding the use of the CCAO’s computer systems and networks.
• Administers CCAO systems, creates email accounts and Active Directory accounts, assigns security and distribution groups to users.
• Assists the Senior Network Administrator III with daily tasks, including customer service, helpdesk requests, equipment configuration, and other duties as assigned.
• Provides file/print server support including print server setup, client setup; sets up and manages remote/network printers; manages print jobs and troubleshoots print issues; sets and enforces file security and access controls; and creates network shares.
• Maintains systems and analyzes and resolves computer network and hardware problems.
• Provides support to CCAO staff regarding network connectivity, including applying operating system updates, patches and configuration changes.
• Provides support, maintenance, and management of CCAO’s computer networks and assists in developing and implementing new automated systems to increase solutions in a computer- networked environment.
• Provides general guidance and assistance regarding use of CCAO and countywide (enterprise) systems.
• Tracks, troubleshoots and initiates computer and network repair service.
• Solves computer and network problems of a moderately complex and sometimes difficult nature.
• Performs upgrades, maintains systems, and resolves technical issues.
• Configures/deploys terminals and provides computer and network equipment installations and relocations.
• Implements network, server and workstation security, including managing access control to network resources, managing antivirus/malware systems, assigning and modifying security attributes, privileges and authorizations.
• Images and tests new equipment before releasing for general CCAO use.
• Tests and evaluates network policies, procedures, disaster recovery plans, and new technologies.
• Develops network diagrams and documentation and works with other Cook County network planners.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Minimum Qualifications

• Associate’s Degree or higher from an accredited college or university.
• Certified in A+/Network+
• Two (2) years of full-time work experience in an Information Technology department.

OR

• High school diploma or GED certificate.
• Certified in A+/Network+
• Four (4) years of full-time work experience in an Information Technology department.

Preferred Qualifications

• Bachelor’s Degree or higher from an accredited college or university.
• Microsoft Certified Azure Administrator Associate or Microsoft Certified Systems Engineer (MCSE).
• Certified Teams Administrator Associate.
• Experience with ticketing systems and remote support.
• Experience with Python and/or PowerShell languages.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Knowledge, Skills, and Abilities

• Ability to work independently with minimal supervision.
• Ability to converse knowledgeably and communicate effectively orally and in writing with technical and non-technical departments, and to work with and understand the end user requirements.
• Ability to use discretion in carrying out assignments and completing tasks, sometimes short timeframes to meet assessment deadlines.
• Knowledge of materials, software, equipment, and procedures utilized by CCAO or the ability to quickly gain such knowledge.
• Ability to interact with the general public and taxpayers, providing guidance and information regarding the computer systems utilized by CCAO.
• Ability to meet CCAO and departmental deadlines and effectively utilize time with limited oversight.
• Ability to resolve specific problems in accordance to management objectives. Skilled at listening to customers, distilling their needs and timely respond to users computer systems and network questions and problems.
• Must be able to consistently deliver quality work under predefined deadlines, multi-task many projects and function well under pressure, alone or in a team environment.
• Ability to work with others; excellent interpersonal skills in dealing with the public and co- workers.
• Knowledge of the CCAO procedures, policies, practices and guidelines or the ability to quickly gain such knowledge.
• Knowledge of configuring, deploying, and maintaining Windows servers in a virtual or cloud environment.
• Knowledge of one or more of the following software: Microsoft Office Suite, Trellix, Nutanix and Cisco VPN.
• Knowledge of Active Directory and Group Policy.

Physical Requirements

• Visual acuity to review and edit written and electronic communications for long periods of time.
• Walking between offices and meetings may be required.
• Repetitive use of hands to handle and or operate standard office equipment.
• Regular use of a telephone to communicate.

• Lift, carry, and push computer systems, printers, and equipment.

Annual Salary: $86,001 - $92,641 (Commensurate with Experience)      Grade: 17

Benefits Package Includes:
   Medical, Dental, and Vision Coverage
   Basic Term Life Insurance
   Pension Plan and Deferred Compensation Program
   Employee Assistance Program
   Paid Holidays, Vacation, and Sick Time
   Hybrid Work Schedule (granted at the discretion of the Department Head -- all CCAO employees are expected to live within a distance of Cook County that will allow them to work in the office as demanded by operational needs)

For further information on our excellent benefits package, please click on the following link:  2026 Cook County Benefits.

METHOD OF APPLICATION: 

Internal Applicants Apply online at:  https://cookcountyil.taleo.net/careersection/170/jobsearch.ftl?lang=en 

APPLICATION DEADLINE: Online submissions will close at 11:59pm on 11/26/2025.

Applications of eligible applicants will be retained for consideration for 12 months following receipt of application, or until this Notice of Job Opportunity is withdrawn, whichever occurs first.

On or before the final date for interviews, applicants must furnish Human Resources with sufficient proof of education (if applicable), designations/certifications, professional references, and photo identification.

SPECIAL NOTE: A skills assessment test will be administered as part of the interview process for this job.   

ANY APPLICANT THAT FAILS TO COMPLY WITH ANY OF THE REQUIREMENTS OF THIS NOTICE OF JOB OPPORTUNITY WILL NOT BE CONSIDERED ELIGIBLE FOR THE POSITION.

The Office of the Cook County Assessor hires and promotes based on applicant qualifications and merit. The use of political factors as a condition of employment for the above job opportunity is prohibited. Any questions should be sent to Human Resources at 312-603-5115 or assessor.ccaohr@cookcountyil.gov.

*All offers of employment are contingent upon satisfactory results of a criminal background check* 

(Current Cook County Assessor's Office employees will not be subject to a criminal background check)

*You must be legally authorized to permanently work in the United States and without sponsorship*

COOK COUNTY ASSESSOR’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER