Description

Job Title: Network Integration Engineer
Location: Austin, TX, United States | and 1 more | (Remote)


Job Description: Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband and video delivery solutions, enables media companies and service providers to deliver ultra-high-quality video streaming and broadcast services to consumers globally. The company revolutionized broadband networking via the industry's first virtualized broadband solution, enabling operators to more flexibly deploy gigabit internet services to consumers' homes and mobile devices. Whether simplifying OTT video delivery via innovative cloud and software platforms, or powering the delivery of gigabit internet services, Harmonic is changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at www.harmonicinc.com.
Role DescriptionWe are looking for a Network Design and Integration Engineer. You will report to Director, Broadband System Integration. You will be required to work on key customer account(s) in North America time-zone. Location Remote and occasional travel is required (up to 40%). What you will be doing:

• Support activities for cOS client lab integration, testing, qualifications, and field trials.
• Design IP networking ecosystem with Harmonic cOS platform to support Customer Use Cases.
• Communicate with marketing, engineering, and sales team about client expectations.
• Responsible for testing new software and hardware; report and track defects to engineering.
• Execute, and lead client field trials.
• Train clients on the operation and troubleshooting of the cOS system.
• Train field service team on the operations and troubleshooting of cOS system and any new features that are supported.
• Assist with deployments and technical support as needed.
• Assist with supporting customers in conjunction with Harmonic's 24/7 Technical Assistance Centre (TAC), as required.
• Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
• Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic's technical issue logging/escalation systems as appropriate.
• Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
• Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.

What you should have:

• Bachelor's in computer science, Electronic Engineering, Telecommunications or equivalent;
• 4+ years direct experience in networking systems hardware and software design and troubleshooting.
• Strong expertise in IP network switching and routing protocols, TCP/IP stack is a "must".
• Experience in configuration and administration of Linux-based servers is a "must".
• Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
• Problem solving, analytical and communications skills.
• Knowledge of DOCSIS, CMTS configuration and troubleshooting is a "must".
• Knowledge of FTTX is a plus.
• Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
• Ability to develop and present technical solutions to customers and internal teams.
  

Travel

• Occasional travel to customer Lab or deployment site(s) for integration testing or investigation purpose. It varies and could be up to 40%.
• Harmonic Corp office for training.

Pay & Benefits For this role, the estimated base salary range is between $90,000 - $105,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. Diversity, Equality, and & Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement: Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Remote#LI-KS1
Join the broadband revolution at Harmonic, where we're pioneering the future of multigigabit connectivity! As the worldwide leader in virtualized broadband solutions, we're transforming the way people live, work, and connect. Our groundbreaking technologies, including Unified DOCSIS 4.0, Remote OLT, and AI-Ops solutions, are empowering operators to deliver lightning-fast internet services to homes and businesses across the globe. With our industry-first virtualized broadband solution and cOS platform, we're simplifying operations, reducing costs, and pushing the boundaries of what's possible. We're proud to power next-gen broadband services for leading operators across North America, Europe, Latin America, and Asia. At Harmonic, you'll be part of a dynamic team that's shaping the future of connectivity. You'll have the opportunity to work on cutting-edge projects, collaborate with top talent, and be part of a company that's making a real impact. Join our mission to empower a more connected world and discover a career that's fast, innovative, and full of possibilities!

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Job Info

Job Identification: 260010
Job Schedule: Full time

PI280644301