Description

*Beacon Specialized Living* is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors.
The* Senior Manager-Systems Documentation *will help drive the vision and communication of technology platforms capabilities, configuration, and features through detailed system plans, workflows, and product features and releases.

*Primary Responsibilities:*
• Create and maintain system workflow documentation, process maps, and data flow diagrams.
• Draft system requirements and feature descriptions, in partnership with Technology and internal stakeholders.
• Produce system FAQs, user guides, quick reference materials, and training documentation for staff and internal users.
• Develop capability models and system roadmaps that depict system maturity, future enhancements, and adoption timelines.
• Lead workshops, interviews, and collaborative sessions with Technology teams, business units, and SMEs to gather input.
• Maintain a centralized library / repository for all systems documentation—ensuring version control, governance, and accessibility.
• Oversee documentation quality, compliance to standards, and alignment with regulatory requirements (HIPAA, SOC 2, Medicaid/Medicare, etc.).
• Partner with instructional designers to develop training content.

*Education and Qualifications:*
• Bachelor's degree (Information Systems, Technical Writing, or related).
• 7+ years in systems documentation, business analysis, or technical writing roles.
• 3+ years in a leadership or supervisory capacity.
• Strong experience with documentation deliverables: workflows, requirements, FAQs, training guides, roadmaps, capability models.
• Comfort working with enterprise systems (EHR, HRIS, CRM, ERP, data platforms).
• Proficiency with documentation / modeling tools (Confluence, SharePoint, Visio, Lucidchart, etc.).
• Strong project management, organizational skills, and ability to juggle multiple deliverables.
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