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1 - 25 Results of 41
American Red Cross
Omaha, Nebraska, United States
30+ days ago

Description

Service to Armed Forces Hero Care Network Caseworker/Follow up - Ensure military families' needs are met when faced with an emergency.

This volunteer position support the Red Cross mission in the following ways:
• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
• Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
• Maintain professionalism and conduct as stated in Red Cross policy



Requirements

Qualifications

• Successful American Red Cross background check
• Complete required national training and locally developed orientation
• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
• Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
• Ability to work with or without supervision
• Effective verbal and written communication skills
• Good customer service skills; Ability to work well with others
• Willingness to gain knowledge of community resources
• Able to work with culturally diverse populations

Job Information

  • Job ID: 57346855
  • Location:
    Omaha, Nebraska, United States
    Bellevue, Nebraska, United States
    Council Bluffs, Iowa, United States
  • Position Title: Service to Armed Forces Hero Care Network Caseworker/Follow up
  • Company Name: American Red Cross
  • Industry: Non-Profit / Charity
  • Job Function: Customer Service
  • Job Type: Volunteer
  • Min Education: None
  • Min Experience: None
  • Required Travel: None
  • Salary: $0.00 - $0.00 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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