The City of Dana Point is looking for a skilled individual to identify, evaluate, and improve the customer experience and to help transform the city's technological landscape and shape the future of operations.  

This is a Continuous Recruitment that is subject to close once a sufficient number of qualified applications are received.

Essential job functions may include, but are not limited to, the following: (Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.)

• Analyzes and evaluates business requirements, consults with personnel from various departments and identifies areas for the development of technical solutions to automate and/or improve business processes. Provides recommendations on new or enhanced systems, software, upgrades and modifications. Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs. 
• Assists in the execution of professional information technology consulting/development projects by facilitating and participating in software selection and implementation teams, including software evaluation, need and workflow analysis and system implementation, testing and training. 
• Serves as liaison and provides day-to-day user application support for assigned systems or subsystems; troubleshoots and resolves or recommends methods to resolve application and data problems; advises users on methods of resolving processing and other problems, often under time-sensitive and/or demanding circumstances.  
• Develops, updates and maintains system and user documentation and manuals including standard operating procedures and technical guides as a reference for information services staff, developers, administrators and end-users; coordinates and/or conducts user applications training classes. 
• Performs quality assurance and ongoing reviews of applications and prepares recommendations for system improvements; consults with users on extended user requirements, enhancements and systems-related issues. 
• Manages consultants and contractors working on information technology related projects. 
• Tests new software releases, patches, and updates; troubleshoots technical and functional problems. 
• Develops justifications and recommendations for the acquisition of computer hardware and software; prepares specifications for request for proposals, evaluates proposals and makes recommendations. 
• Leads cybersecurity strategic planning; implements and matures security controls, systems, and solutions in cooperation with functional teams; ensures that functional teams utilize security controls effectively to improve the security program and overall risk management. 
• Researches information technology systems, applications, and trends related to hardware, software, networks, and other applications; works with other information technology professionals and industry resources and conveys pertinent information and recommendations to management. 
• Maintains current knowledge of information technology trends and innovations; attends and participates in job-related seminars and professional group meetings; reads applicable industry publications. 
• Performs other duties as required.