Description

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position plays a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a collaborative team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting new and innovative DTC products while contributing to a fast-paced, dynamic environment that values precision, communication, and technical excellence. You'll work closely with the entire team of Digital Network Operators on a daily basis to ensure all streams remain healthy and that all appropriate information is accurately shared across departments to maintain broadcast integrity and viewer satisfaction.

In this role, you will also collaborate with Digital Network Operators to maintain and create Standard Operating Procedures (SOPs), manage Incident Management tickets, and process match replay requests in support of live and on-demand programming. Additional responsibilities include enabling and disabling Closed Captioning as needed to meet accessibility requirements, as well as performing other tasks as assigned to contribute to the overall success of Tennis Channel's digital operations. This is an opportunity to play an integral part in the heartbeat of our live digital ecosystem, where attention to detail, teamwork, and technical agility are key to delivering the best possible viewer experience.

Our Digital Network Operators work on-site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays.

Key Responsibilities:

• Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
• Operate Tennis Channel's streaming Content Management System.
• Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
• Work on a rotating schedule that includes nights, weekends, and swing shifts.
• Operate the network router to ensure video feeds are being sent to their appropriate destination.
• Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
• Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
• Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
• Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.

Required Qualifications:

• 3 years of experience in live streaming operations desired
• 5 years of experience in broadcast television is a plus
• Extensive experience operating Content Management Systems for live streaming
• Understanding of live sports broadcast is a plus
• Understanding of Broadcast Master Control and Transmission
• Strong understanding of digital delivery platforms and protocols
• Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
• Experience operating Amagi Cloudport a plus
• Experience with SRT, HLS, and DASH, desired
• Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV's

Tennis Channel is proud to be equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Tennis Channel

Tennis Channelis the only multiplatform destination dedicated solely to tennis year-round. Together, the Tennis Channel flagship network, Tennis Channel 2, and the Tennis Channel app (tennischannel.com) deliver the most accessible and concentrated single-sport coverage anywhere. As the exclusive U.S. home of the ATP Tour and WTA Tour, Tennis Channel features live coverage of every Masters 1000 tournament - including Indian Wells, the Miami Open, Madrid, Rome, Cincinnati, and more - alongside live studio programming including its premier series, TC Live . Tennis Channel 2, a free FAST channel available in over 100 million homes, brings fans matches from across the globe at every level of the game. The Tennis Channel app brings it all together in one place, delivering live and on-demand matches, original content, and a personalized multi-view experience for fans, available on mobile and connected TV devices. Owned by Sinclair, Tennis Channel is also a co-owner of PickleballTV (pickleballtv.com), a joint venture with the Professional Pickleball Association.

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

The base hourly compensation range for this role is $34.60 to $38.14 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

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